Conference: Workflow Now 2022

How have other companies utilized the platform of platforms? – come to Denmark and find out!

We welcome 200 of our strategic customers around Europe, Middle East and México for this one-of-a-kind event. Expect to be amazed by the most inspiring ServiceNow projects in Europe!

We will facilitate high-level knowledge sharing and learning from peers, we will share challenges, opportunities, lessons learned and all the things in between.

México will be on Stage with Alfredo Álvarez / GES Digital Platforms Advisor CEMEX

CEMEX journey to excellence for delivering business services

As the next natural evolutionary step, CEMEX is transforming how services are being delivered to our internal clients with a new generation of shared services that will operate under a new end-to-end delivery model leveraged by ServiceNow to ensure standardization and drive integration, agility, and efficiency. CEMEX goal is to enhance and deliver GBS services in a more consistent and reliable way and to exceed our customers’ and internal users’ expectations.

Alfredo Alvarez

As part of the Global Enterprise Services (GES) Service Transformation team, Alfredo is leading the adoption of digital technologies to evolve the way CEMEX delivers services to our internal customers. ServiceNow is the main platform where the services are being digitalized through automated workflows. He led the first ServiceNow implementation in CEMEX and has been responsible for the Now platform implementations for 6 years prior to his new role.

ServiceNow modules in use

ITSM, ITOM, HRSD, ITBM

About CEMEX

CEMEX (NYSE: CX) is a global construction materials company that is building a better future through sustainable products and solutions. CEMEX is committed to achieving carbon neutrality through relentless innovation and industry-leading research and development. CEMEX is at the forefront of the circular economy in the construction value chain and is pioneering ways to increase the use of waste and residues as alternative raw materials and fuels in its operations with the use of new technologies. CEMEX offers cement, ready-mix concrete, aggregates, and urbanization solutions in growing markets around the world, powered by a multinational workforce focused on providing a superior customer experience, enabled by digital technologies. For more information, please visit: cemex.com